At Finley Tools, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

  • The item you received is defective, damaged, or incorrect.

  • The request is made within 48 hours of receiving the product.

  • The product is unused, in its original packaging, and in resellable condition.

2. How to Request a Return

To initiate a return, please contact our support team with your order number, reason for return, and a photo of the item if applicable. Our team will guide you through the return process.

3. Return Approval

Once your return request is reviewed and approved, you will be provided with instructions on how to send the item back. Items sent back without approval may not be accepted.

4. Refund Process

Since we only offer cash on delivery, refunds will be processed as follows:

  • In the case of a return due to a defective or incorrect item, we will arrange for a replacement or provide a refund in the form of a cash reimbursement upon return inspection.

  • Refunds are issued only after the returned item has been received and verified to meet our return conditions.

5. Non-Returnable Items

We do not accept returns on:

  • Items that have been used or damaged after delivery.

  • Items returned without original packaging or missing parts.

  • Products returned beyond the 48-hour window.

6. Contact Us

For any return or refund-related inquiries, please get in touch with us at [email protected].