At Finley Tools, we are committed to delivering your orders in a timely and secure manner. Please review the following information regarding our shipping practices.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a notification once your order has been dispatched.
2. Delivery Method
We offer cash on delivery as our exclusive payment method. Please ensure someone is available at your delivery address to receive the package and complete the payment.
3. Shipping Time
Delivery times may vary depending on your location. On average, you can expect your order to arrive within 3–7 business days from the date of dispatch. Delays may occur due to weather, public holidays, or high order volume.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned during the checkout process before you finalize your order.
5. Address Accuracy
Please make sure your delivery address and contact information are accurate and complete. We are not responsible for delays or delivery failures due to incorrect or incomplete address details.
6. Failed Deliveries
If a delivery attempt fails due to customer unavailability or refusal to accept the package, our team will contact you to arrange another attempt. Repeated failed delivery attempts may result in the cancellation of your order.
7. Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery. We will investigate the issue and work to resolve it promptly.
8. Contact Us
For any questions or concerns regarding your shipment, feel free to reach out at [email protected].